PLEASE BEAR WITH US - THE SHOP IS CURRENTLY IN THE PROCESS OF BEING UPDATED

Frequently Asked Questions


What does estimated delivery mean?
The estimated delivery is in relation to an uninterrupted delivery process and provided as a guide only, it is not a guaranteed delivery date and once the item has been dispatched from the shop the delivery date is beyond our control.

How is COVID-19 going to affect my delivery date?
Please allow additional time for postage as some areas are still experiencing postal delays of up to 6 business days despite the item being dispatched on time and with the correct postage.

How far in advance should I place my order?
If there is a specific date you require an item for, please place the order as a minimum of 14 business days before the required date.

Please note no responsibility or refunds will be provided on missed personal requirement dates due to the item no longer being required after the item has been marked dispatched.

Care instructions
Please dispose of outer postal packaging immediately and wash your hands.

Custom and personalised orders
Please ensure that custom and personalised details are correct at the time of placing an order. All details are copied and pasted exactly into designs and messages.

If you notice an error in the details you have provided please send an email as soon as possible of the required changes prior to the item/s dispatch.

**COVID-19 UPDATE **
Silver Spring Graphics Limited remains open. Please allow additional time for postage as some areas are still experiencing postal delays of up to 6 business days despite the item being dispatched on time and with the correct postage. The estimated delivery is in relation to an uninterrupted delivery process and provided as a guide only, it is not a guaranteed delivery date and once the item has been dispatched from the shop the delivery date is beyond our control.

Please place orders well in advance to avoid any disappointment, no responsibility or refunds will be provided on missed personal requirement dates due to the item no longer being required after the item has been marked dispatched.