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Terms and Conditions

Please read these Terms and Conditions carefully before accessing or using our website.

The term ‘you' and ‘your’ refers to the user, viewer or buyer of our website shop. Throughout this website, the terms “we”, “us” and “our” refer to Silver Spring Graphics Limited (seller) and on this website the wording of “website” is in reference to our online shop displayed on the domain name of Hosted by Shopify Inc. which provide us with the online e-commerce platform that allows us to sell our products and services to you.

We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Your use of this Silver Spring Graphics Limited website store is conditional upon your acceptance of our Privacy Policy and the following Terms and Conditions of Business.

By visiting our site and/ or purchasing item/s from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current shop shall also be subject to the Terms of Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You acknowledge and represents that you are an individual of at least 18 years of age who can form legally binding contracts under applicable law. You guarantee that the information supplied to Silver Spring Graphics Limited is accurate. By supplying false personal contact information such as a name, address, telephone number and/or email address when using Silver Spring Graphics Limited is not permitted, and will constitute a breach of contract and will lead to immediate termination of contract without refund of monies received.

These terms and conditions apply to products and use of Internet offers relate to internet transactions only. Likewise, temporary or local special offers, on third party selling communities or via our website and do not apply to internet prices unless expressly specified.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

1.1 The Seller is Silver Spring Graphics Limited ( and Registered in England and Wales at Companies House No. 07615581. Registered Office: Onega House, 112 Main Road, Sidcup, Kent DA14 6NE. All copyright is retained by the company of products, designs and content displayed on The Seller reverses the right to modify or change products, designs, items or content.  

2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 Shopify will process the payment from your card through their payment system with the reference of Silver Spring Graphics Limited.
2.4 Products are subject to availability. In the unforeseen event that we are unable to supply the products or complete the order we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
2.5 You will be requested to supply an email address to send your order acknowledgement to and to provide order update email(s). These are not order confirmation or order acceptance from us.
2.6 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us (or the relevant payment processor in relation to certain sales which are facilitated by us) will take place at the point the products you have ordered are dispatched and delivered to the address you have provided. It does not take place until that stage, even though we may have debited your card or payment method (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above).

3. Payment
3.1 Payment may be made by the methods indicated directly on this shop.
3.2 You will be charged the price shown for the selected product/s from our website. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. Other components for the total price at the checkout, including delivery charge, may vary for each customer.
3.3 A delivery charge will be applied at checkout, please view our delivery information page on delivery charge levels relating to price ranges.
3.4 Prices are correctly shown in the majority of cases but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery
4.1 We deliver to most UK addresses using Royal Mail Postal Delivery Service.
4.2 Orders placed for delivery to PO Boxes will be cancelled and a full refund will be given if you have already paid for the products. For further information on our delivery services and charges please visit our delivery information page.
4.3 Selected product/s may be sent via a signed for delivery where a signature is required to acknowledge it’s delivery to the buyer’s address. The person accepting delivery at the delivery address’s signature will be proof that delivery has been received by you or the person, to whom the order is addressed.
4.4 If delivery is unable to be achieved by the postal service or courier and cannot be left with a neighbour or at an alternative address, the order will be returned to Silver Spring Graphics Limited Registered Office Address. In this instance an additional delivery charge will be applied in order to resend your order.  
4.5 It is your responsibility to ensure the delivery address is ready and able to accept delivery.
4.6 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Returns and Cancellation
If you wish to cancel your order you can do so (other than in respect of products made to your specification or personalised items). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013.

The following procedures will apply:
5.1 To cancel you can either telephone or email via the details provided on our contact us page. Please refuse any delivery of cancelled products or return them to us.
5.2 For instructions on how to return an order, please visit our refund page for details of our returns procedure. 

6. Clearance/Sale items
6.1 The reductions shown are reductions from the original price charged on the website. Clearance/Sale items are non-refundable and occasionally these prices may have applied more than six months ago.

7. Accuracy, completeness and timeliness of information
7.1 We are not responsible if information made available on this site is not complete, has typographical errors, inaccuracies, current or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
7.2 This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
7.3 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
7.4 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
7.5 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
7.6 These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
7.7 In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
7.8 You will be required to provide current, complete and accurate purchase and account information for all purchases made at our store. You must promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

8. Modifications to the Services and Prices
8.1 Prices for our products are subject to change without notice.
8.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
8.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
8.4 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Page.
8.5 We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
8.6 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
8.7 We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
8.9 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

9. General
9.1 Certain products are subject to age restrictions and details will be shown on individual product pages. By placing your order for any of these product/s whether for yourself or as a gift, you confirm that these age restrictions are met.
9.2 All measurements are approximate.
9.3 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
9.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
9.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
9.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
9.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
9.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
9.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
9.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
9.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

10.Definition of wording
10.1 The term and use of "Bespoke" within designs and orders. The term/use of the wording "bespoke" in relation to designs and orders, are based on the themes and specifications provided to the company. Once designed the bespoke theme/order may be subject to resale by Silver Spring Graphics Limited only and remains the intellectual property of the company. The term "bespoke" relates to an initial individual specific theme and specification only due to not being a set design provided by the company.
10.2 The term and use of “Direct order” The term/use of the wording “direct order” is with reference to where a person/s has contacted Silver Spring Graphics Limited directly via verbal, telephone or email communication to request a quotation which has resulted in an order being placed and/or completed. Any accepted quotations will be subject to their own terms and conditions. To view Direct order definition and to view their separate terms and conditions please visit:
10.3 Removal of Material relating to Orders and Behavioural Rules It is the absolute policy of Silver Spring Graphics Limited to reject any materials which, at the company's sole discretion, it considers to be obscene, in bad taste or in any other way inappropriate.
10.4 Viewing our designs Display and colour elements may be also be subject to variation as a consequence of multi-standard monitor colour system settings and devices used to view the designs e.g. mobile devices and tablets. Silver Spring Graphics Limited is not liable in any way for colour variations or display variations on individual monitor systems.

11. Supply of Information
You may be required to supply data, colour schemes and design influences, imagery and any written text to be included in order to complete your order. For further information regarding how we collect, store and use your personal data please refer to our privacy notice. If you choose not to share specific personal data or refuse contact permissions, we might not be able to provide design services or products to you in this respect.

12. Quotations
Silver Spring Graphics Limited will provide quotes in relation to personalised, bespoke, bulk orders and business enquiries when requested to do so. Within our quotes we will provide details of the item, dimensions (where required), material type, quantity and pricing. Please note that quotations are valid for one month from the date of issue. In order to progress the quotation to be a confirmed order we request for you to confirm your acceptance via email

13. Design Timetable
13.1 In order to provide you with a clear processing time and schedule for larger design projects, we will provide you with a design timetable. This document sets out dates, processes and approx. final delivery date based on full client co-operation. In addition to timings this document will provide to you when and the details required to complete your order.
13.2 Where your personal information may be supplied to third party suppliers such as professional printers, we will only do so with your prior consent to do so. Clients will be required to give their approval to consent to their personal data to be provided to these third parties by completing our client’s approval suppliers consent form.
13.3 If you wish to be provided with details of any third party suppliers associated with your quotation or order, you are able to request these details by emailing Silver Spring Graphics Limited will provide you with details of the name of the supplier, how they are associated with the production of your order and the type of personal data we will share with them to process your order.
13.4 If you did not wish for your personal data to be shared with either a particular third party supplier and/or suppliers please inform Silver Spring Graphics Limited where we will may be able to provide you with alternative suitable options.

14. Sign Off Sheet
14.1 Where a sign off is required to Silver Spring Graphics Limited, we will provide watermarked files before artwork has been approved and signed off. In accordance with the order the company requires written confirmation from the buyer of their full acceptance and agreement of it's content, it's completion and agreement to be provided as a digital file, progress to professional printers or to be shown as a live item (online solution). The buyer will be provided with a sign off sheet to sign to obtain their consent of their order’s approval and sign off.
14.2 Any files of paper based solution/s will be sent to be professionally printed, online solutions will become live and/or digital files only are supplied unwatermarked. It is at this stage therefore that the client accepts full responsibility of design of their order and the company has no legal liability for errors, omissions or indeed any other claims from the buyer.

15. Third Party Orders, Direct and Selling Communities
Silver Spring Graphics Limited sell and design items on third party selling communities which are subject to their own separate terms and conditions and privacy notices. By purchasing items from these selling communities will result in full payment being required at the order stage, in order to be processed through their payment system. In the event of any issues arising from these orders during this process please contact the third party company directly regarding any transaction, delivery or product quality issues. We always welcome feedback regarding purchases from online communities and collaborations, however we may be limited in being able to resolve any issues resulting from direct orders through third parties.

16. Reproduction, Prohibited Use and Copyright
16.1 Any reproduction of designs or design elements within designs provided is strictly prohibited and any person/s found to do so will be pursued legally. Cancellation of orders will also result in the non-use of any prior designs provided by the company and any reproduction following this of design or design elements within the design provided is strictly prohibited and any person/s found to do so will be pursued legally.
16.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
16.3 It is prohibited to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet, to collect or track the personal information of others, to spam, phish, pharm, pretext, spider, crawl, or scrape, for any obscene or immoral purpose, or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

17. Optional Tools
17.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
17.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
17.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
17.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

18. Disclaimer of Warranties; Limitation of Liability
18.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
18.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
18.3 We may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
18.4 Your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
18.5 In no case shall Silver Spring Graphics Limited be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

19. Termination
19.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
19.2 These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
19.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

These terms and conditions do not in any way affect your statutory rights.

Thank you for taking the time to read our terms and conditions, if you have any questions please email